Contact

Questions? We're Here.

Seriously—we respond within 24 hours. Usually much faster.

Get In Touch

Choose the way that works best for you

Fastest Response
💬

WhatsApp

+971-XX-XXX-XXXX
Best for: Quick questions, order updates

"We check WhatsApp constantly"

Message Us
📧

Email

hello@koldcoffee.ae
Best for: Detailed inquiries, feedback

"We respond within 24 hours"

Send Email
📱

DM Us

Best for: Recipe questions, casual chat

"Slide into our DMs anytime"

Follow Us

Send Us a Message

We'll get back to you as soon as possible

How do I brew KŌLD?

It's super simple:

  1. Mix 30ml of KŌLD concentrate with 200ml of cold water or milk
  2. Add ice and stir well
  3. Customize with your favorite sweeteners or creamers

Pro tip: For an extra smooth taste, let it sit in the fridge for 5 minutes before drinking. Each bottle makes about 10 cups!

← Back to contact

Can I cancel my subscription?

Yes, absolutely! We make it ridiculously easy:

  1. Log into your account
  2. Go to "Manage Subscriptions"
  3. Click "Cancel Subscription"

No phone calls, no emails, no hoops to jump through. Cancel anytime with one click. We're serious about zero commitment.

Need to pause instead? You can also skip deliveries or adjust your frequency in the same place.

← Back to contact

What's your return policy?

100% satisfaction guaranteed.

Not in love with your first bottle? We'll refund you 100%—no questions asked. Just reach out within 30 days of delivery.

For subscriptions: Your first order is completely risk-free. If you don't love it, let us know and we'll process a full refund immediately.

Damaged or defective products: Contact us within 7 days and we'll send a replacement right away, plus a little something extra for the inconvenience.

← Back to contact

Do you deliver to my area?

Currently delivering across the UAE:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

Delivery times: Orders placed before 2 PM arrive within 2-3 business days. Free delivery on all subscription orders!

Expanding soon: We're working on GCC-wide delivery. Want us in your country? Let us know!

← Back to contact

How much caffeine per cup?

200mg of clean caffeine per cup.

That's roughly equivalent to 2 shots of espresso—but smoother, with no jitters or crash.

Why it feels different: Our cold brew process extracts caffeine slowly over 16 hours, resulting in a smoother, less acidic caffeine delivery. You get sustained energy without the spike-and-crash of hot coffee.

Per bottle: Each 300ml bottle contains approximately 2,000mg of caffeine (10 servings × 200mg).

Note: Caffeine sensitivity varies. Start with half a serving if you're new to cold brew!

← Back to contact